Clubmatic Availability and Support Policy

October 18, 2007

This Availability and Support Policy is part of the Clubmatic Terms of Service, found online at http://www.clubmatic.com/terms/terms.html.

1 Service Availability

Clubmatic shall make every reasonable effort to ensure the Service is available. The Service shall be accessible no less than 97.5% measured on a monthly basis, exclusive of regularly scheduled maintenance, and except for any loss or interruption of Service due to causes beyond the reasonable control of Clubmatic, including without limitation interruption or failure of telecommunication or digital transmission links, or Internet failures. Maintenance is performed on a weekly basis each Saturday from 12AM to 4AM, Pacific Time. During this time the Service may be unreliable or unavailable.

In the event of any loss or interruption of the Service, the Club's sole and exclusive remedy and Clubmatic's sole and exclusive liability shall be to issue the Club a credit in an amount equal to the current monthly Service fees pro rata the duration of any Service loss or interruption as provided in Section 15, "Limited Warranty" provisions of the Terms of Service, found online at http://www.clubmatic.com/terms/terms.html.

2 Data Availability

Clubmatic shall make every reasonable effort to ensure integrity and availability of Club data, including maintaining multiple copies of web pages, email and document archives, and Member rosters. Notwithstanding, Clubmatic makes no warranty or guarantee of integrity or availability. Clubmatic accepts no liability for corruption or loss of Club data. Clubmatic recommends the Club make and keep current backup copies of all critical Club data.

3 Backups

Clubmatic shall provide upon request by the Administrator a backup copy of all Club data stored in the Service at no charge, provided the Club account is current, and all fees, penalties and late fees have been paid in full. Clubmatic shall upon request by the Administrator restore all Club data, provided a valid backup is supplied, the Club account is current, all fees, penalties and late fees have been paid in full, and the Club remits in full any applicable fees with such request. Clubmatic may in its sole discretion waive restoration fees, for example if the restoration is to correct corruption or loss of data beyond the reasonable control of the Club or Administrator.

4 Usage Limits

Clubmatic may set Service usage limits on resources including but not limited to:

CPU processing time;
server memory;
server disk space;
network bandwidth.
web pages served;
email messages sent or received;
email messages size;
file download size.

The Club agrees that should Club usage exceed stated limits, Clubmatic may at its discretion:

refuse or reject any request that would exceed the stated limits;
charge additional Service Fees for any usage that exceeds stated limits;
limit or suspend Club access until the usage falls below stated limits.

In no event will Clubmatic be held liable for loss or damage arising from exceeding usage limits.

5 Service and Support

Clubmatic provides many resources for answering your questions about the Service and solving any problems you may encounter when using the Service, including:

comprehensive online documentation;
HOWTO and Frequently Asked Questions (FAQ);
an email list of Clubs where you can ask questions, offer tips, and share ideas;
the Clubmatic Help Desk.

All of these options are provided at no charge. Additional fee-based support options are available. Contact support@clubmatic.com for more information.

6 Changes

Clubmatic may modify or revise this Support Policy from time to time, for any reason, with or without notice. You agree to accept and be bound by any such modifications or revisions, even if you receive no notice. Please review this Support Policy from time to time so you will be apprised of any changes. Each revision of this Support Policy will be identified at the top of the page by its effective date.

N.B. The section titles and numbers used in this Policy are for convenience only and have no legal or contractual effect.

Last updated Thursday, 22-Apr-2010 06:01:03 UTC